Customer service representative Interview Questions in Washington, DC | Glassdoor

Customer service representative Interview Questions in Washington, DC

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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Can you drive to work?

4 Answers

Yes.

What do you mean by being sharp but not smart? ...Able to read the person but not analyze the situation and the answers? or ... (What is considered "smart"?)

Yes

This position requires to handle a lot of stress because of multiple assignments, customers calling, demands from your supervisor, co-workers with questions. How would you handle a stressful situation such as the one described above and what is your strategy to overcome stress?

3 Answers

What value do your bring to the company

2 Answers

What would do if you had to deal with an angry customer?

2 Answers

give an example of a situation at your last job where you had to deal with an upset cm? what did you do to calm them?

2 Answers

If I spoke Spanish, and if I could translate a sentence?

2 Answers

Name A time you had a problem with a customer? What was the problem? How did you reslove the problem? What was the final outcome?

2 Answers

In the second interview the manager came in and said I have 2 questions... "What was a recent piece of technology that you added to your life and how has it affected it?" and "When have you struggled with technology and how did you overcome the obstacle?"

2 Answers

How would you respond to an angry customer coming to pick up their vehicle that was impounded?

1 Answer

What makes the ideal place of work

1 Answer