"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
Can you drive to work?
What do you mean by being sharp but not smart? ...Able to read the person but not analyze the situation and the answers? or ... (What is considered "smart"?)