Receptionists will be asked to take on a number of clerical roles in the office, including answering phone calls, scheduling appointments, and working face-to-face with customers. Employers are looking for candidates with excellent organizational skills and who knows how to maintain a positive, helpful attitude in the workplace. In an interview you may be asked about any bookkeeping or scheduling experience you have. Be prepared with personal anecdotes about instances when you assuaged a frustrated customer or worked around a scheduling conflict.
Tell me about how you would handle an irrational client if no one is in the office
Each situation is different. I would attempt to solve the problem or ask them to wait while I got someone to handle their issue.
I would first hear the client out and then make he or she comfortable. While the client is comfortable and has calmed down, I will then proceed to finding the appropriate assistance for the client.