Work From Home Customer Service Representative Interview Questions | Glassdoor

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Work From Home Customer Service Representative Interview Questions

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Have you ever been in a situation where you needed to escalate an issue?

There wasn't anything overly difficult be prepared to read a paragraph over the phone with all the other people interviewing on the line. Also you have to pass a typing speed test.

Tell me about a time when you could not solve a customer's problem

Are you comfortable with troubleshooting your own Internet and computer issues?

Usual questions like: Describe yourself, your job history, what your skills are, are you a team player

If I was looking for long-term or short-term employment

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what was the most difficult customer you dealt with, and how did you handle the situation?

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