United India Insurance Company Interview Question: you are doing research in Cus... | Glassdoor

Interview Question

Deputy General Manager Interview New Delhi (India)

you are doing research in Customer Service Management. Tell

  us new initiatives you would like to take to make service more customer friendly?
behavioral, positive behaviour

Interview Answer

1 Answer


1. 360 degree feed back of employees to be introduced
2. work must be evaluated
3. those foud dithering in decision making / or careless about customer service should be penalised
4. customer sensitisaion programme should be tsaken across the company to inculcate positive behaviour.

Interview Candidate on Jul 3, 2012

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