A pharmacy technician works closely with pharmacists to carry out administrative duties and supply patients with prescriptions. Be prepared to answer questions about your ability to deal with confrontational customers. You may be asked to engage in a few role-play scenarios, such as a patient not understanding how to take his prescription or a patient approaching you in a lot of pain.
Questions ranged from how to handle a grumpy customer to gauging multitasking ability and flexibility.
Discussed how I find common ground with most customers, building rapport. Mentioned times answering phones, queuing customers and cajoling those still waiting in line. Discussed past jobs where I was on call.