What makes you a good leader? What does your career journey look like so far? How do you maintain policy and procedures in store ? How do you deal with unhappy customers?
Q: Explain a time when you encountered resistance to an idea or practice in the workplace and how did you handle it?
Q: Why do you want to work for Ford?
Q: Talk about a time when you needed to diffuse a tense situation between yourself and a coworker, how did you handle it and what was the outcome?
Q: Tell us about a time you made a mistake.