Call Center Representative Job Description

What is a Call Center Representative?

A Call Center Representative is part of a large team that handles phone calls at a call center. Call centers can range in their specialty. Customer service, technical help, sales, and political call centers are among the most popular. As a Call Center Representative, you will be responsible for answering or making calls to or from customers. Once a customer is on the line you will be tasked with providing them with information, services or troubleshooting assistance.

There are no educational requirements to become and Call Center Representative. However, since it is a phone based job, superb verbal communications skills are a must for this position. While some people can and do work remotely, most employees work at large call centers where they are required to sit and work in a noisy environment for long periods. Candidates should possess the ability to maintain focus and stay on task.

Call Center Representative Job Description Template

Job Overview

Here at XYZ Inc., we are the leading company in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Call Center Representative to help us keep growing. If you're dedicated and ambitious, XYZ Inc. is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities for Call Center Representative

  • Report to SOS (start of shift) meeting for performance recaps
  • Utilize company equipment to facilitate calls
  • Interact with all customers in a friendly and courteous manner
  • Follow all prompts from call management system to provide the appropriate customer service
  • Handle all issues in accordance with best practices
  • When necessary involve senior management
  • Follow all prompts and scripts to the letter with no deviation
  • Understand and adhere to all rules of conduct

Qualifications for Call Center Representative

  • 3+ years in a customer service position
  • Basic understanding of windows base systems
  • Excellent verbal communication skills
  • Strong literary comprehension capability
  • High-speed internet connection (if working remotely)
  • Reliable transportation to and from the call center
  • Capable of staying focused and tuning out outside distractions
  • Ability to sit for long periods of time
  • Willingness to submit to random drug screenings

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