Call Center Representative Job Description Template
Job Overview
Here at XYZ Inc., we are the leading company in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Call Center Representative to help us keep growing. If you're dedicated and ambitious, XYZ Inc. is an excellent place to grow your career. Don't hesitate to apply.
Responsibilities for Call Center Representative
- Report to SOS (start of shift) meeting for performance recaps
- Utilize company equipment to facilitate calls
- Interact with all customers in a friendly and courteous manner
- Follow all prompts from call management system to provide the appropriate customer service
- Handle all issues in accordance with best practices
- When necessary involve senior management
- Follow all prompts and scripts to the letter with no deviation
- Understand and adhere to all rules of conduct
Qualifications for Call Center Representative
- 3+ years in a customer service position
- Basic understanding of windows base systems
- Excellent verbal communication skills
- Strong literary comprehension capability
- High-speed internet connection (if working remotely)
- Reliable transportation to and from the call center
- Capable of staying focused and tuning out outside distractions
- Ability to sit for long periods of time
- Willingness to submit to random drug screenings
Ready to Hire a Call Center Representative?
Try Job Postings