Credit Controller Job Description

What is a Credit Controller?

A credit controller often works for a companies that purchase debts and process collections in behalf of a creditor. These companies may specialize in commercial collections from business or consumers. A credit controller may also work directly for a company, operating through their finance department to recover late payments from debtors. They communicate by phone, letter, or email, using computer databases of credit records. If they cannot collect a debt for any one of various reasons, they may initiate legal proceedings against the debtor.

To work as a credit controller, you need a minimum of a bachelor's degree in accounting, finance, business, mathematics or a related field. Because some debtors are reluctant to cooperate, you will need to have a resilient personality and the ability to maintain a firm and courteous manner under challenging circumstances. To be successful in this role, an individual must be detail-oriented and possess basic computer processing skills.

Credit Controller Job Description Template

Job Overview

Here at XYZ Inc., we are the leading company in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Credit Controller to help us keep growing. If you're dedicated and ambitious, XYZ Inc. is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities for Credit Controller

  • Notify debtors by letter, email, or telephone call of upcoming or outstanding invoices
  • Negotiate payment plans and settlements with debtors, including fixing terms and conditions
  • Make notifications in client accounts of interactions, such as payments or purchasing activities
  • Reply promptly to client questions and concerns received by voicemail or via written communication
  • Initiate legal action against debtors who evade or refuse repayment according to the terms and conditions
  • Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived
  • Arrange for account statements to be forwarded to clients each month, updating records when necessary
  • Establish and maintain regular communications with clients to facilitate periodic payments

Qualifications for Credit Controller

  • Ability to work independently with minimal supervision to accomplish team goals and objectives
  • Basic technology skills, including data entry and internet research using a computer
  • Willingness to work evening and weekend hours on a regular basis
  • Excellent verbal communication skills, especially a courteous yet firm speaking voice
  • Impeccable attention to detail, particularly numbers, spelling, and dates
  • Ability to thrive under pressure and adhere to constant and challenging deadlines
  • Willingness to work evening and weekend hours on a regular basis
  • Proven track record of negotiating payments and handling disputed charges
  • Familiarity with computer software programs to analyze payment patterns and enter data

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