Customer Service Sales Job Description

What is a Customer Service Sales?

A customer service sales representative works to develop leads to grow a business. They work directly with customers to recommend products and services to fit their needs. A good customer service sales representative anticipates customer concerns and offers practical solutions to resolve them. They may work virtually from a home office by interacting with clients on the phone, in a store, or in the field by visiting customers at their homes or places of business. Often, they work at least partially on commission and are responsible for consistently achieving sales quotas.

No formal experience or education beyond a high school diploma is required to be a customer service sales associate, however candidates who have undergraduate degrees or previous telemarketing, sales, or customer service experience are preferred. Being bilingual is a definite advantage as workers in this field serve a wide client base. An ambitious, self-motivated personality and a strong work ethic will help a customer service sales worker to be successful.

Customer Service Sales Job Description Template

Job Overview

Here at XYZ Inc., we are the leading company in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Customer Service Sales to help us keep growing. If you're dedicated and ambitious, XYZ Inc. is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities for Customer Service Sales

  • Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
  • Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
  • Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
  • Participate in training and professional development and put new skills to immediate and meaningful use
  • Foster a positive and pleasant working relationship with members of the customer service sales team
  • Familiarize yourself with current information about services and products available for customers
  • Accurately record customer demographics, sales orders, or other information digitally or in written form
  • Communicate with clients in Spanish or other local languages or refer them to a capable member of the team

Qualifications for Customer Service Sales

  • Associate or bachelor's degree or equivalent experience preferred
  • 2+ years of customer service or sales experience preferred
  • Ability to cooperate with and support other members of customer service team
  • Strong verbal communication skills in the English language
  • Willingness to interact daily with customers from a wide range of cultures and backgrounds
  • Must be comfortable working independently and making minor decisions without direct supervision
  • Good sense of organization and keen attention to detail
  • Knowledge of customer service best practices and desire to participate in trainings and professional development
  • Ability to perform well in a fast-paced working environment

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