Dispatcher Job Description

What is a Dispatcher?

A dispatcher is responsible for receiving emergency and non-emergency calls from people in potential danger. They manage calls and ensure that the proper response team is in place to take care of the caller. A few of the main duties of a dispatcher are inputting data into a system, remaining calm for the caller, and receiving calls. They also must ensure that the caller's information remains confidential. Some of the jobs titles that a dispatcher could grow into is police chief or police officer.

A dispatcher does not necessarily need work experience but they need a high school diploma or GED equivalent. One of the most important skills that a dispatcher will have is their ability to remain calm in stressful situations. Another skill is project management as the dispatcher will need handle multiple calls an hour. They also need to be able to come up with a solution to the caller's problem quickly.

Dispatcher Job Description Template

Job Overview

Here at XYZ Inc., we are the leading company in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Dispatcher to help us keep growing. If you're dedicated and ambitious, XYZ Inc. is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities for Dispatcher

  • Take emergency and non-emergency calls
  • Remain calm for the caller on the line
  • Come up with a solution for the problem
  • Ensure that all notes are being taken properly
  • Effectively communicate with the caller and dispatch team
  • Track emergency vehicles to ensure a timely response
  • Learn how to use the basic computer and headset equipment
  • Ensure that the caller was taken care of by communicating with the vehicle

Qualifications for Dispatcher

  • High School diploma or GED equivalent
  • Ability to follow procedures and regulations
  • Ability to remain calm in a stressful situation
  • Fluent in English
  • Incredible multitasking abilities
  • Great communication skills
  • Ability to rapidly input information into a data entry system
  • Great customer service skills
  • Ability to schedule and follow through with callers

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