Engagement Manager Job Description

What is an Engagement Manager?

An engagement manager is responsible for building a positive relationship with a client after they have signed a contract. They are responsible for solving any issue that a client experiences. A few of the main duties of an engagement manager are assigning company resources to the client, billing and invoicing the client, managing the client expectations, and working with the sales team. They also have to prepare reports on the progress of the project. Some of the jobs titles that an engagement manager could grow into are head of sales and head of customer relations.

An engagement manager should have 4 years of experience working in customer service as well as a bachelor's degree in business or marketing. One of the most important skills that an engagement manager will have is their ability to problem solve issues for the client. Another skill is communication as the engagement manager will need to be able to communicate effectively with the client.

Engagement Manager Job Description Template

Job Overview

XYZ Inc. is a leading company in our industry in the region. We're proud of our 4.2 Glassdoor rating from our employees. We're now hiring a Engagement Manager to help us keep growing. If you're excited to be part of a winning team, XYZ Inc. is a perfect place to get ahead. You'll be glad you applied to XYZ Inc.

Responsibilities for Engagement Manager

  • Solve client issues
  • Assign resources from the company to the client
  • Invoice and bill client
  • Work with the sales team to find new clients
  • Ensure the contract is carried out correctly
  • Create a positive experience for clients
  • Find ways to upsell clients
  • Create reports on progress of the contract

Qualifications for Engagement Manager

  • 4 years of experience in customer service
  • Ability to negotiate with clients
  • Ability to communicate effectively with clients
  • Proficiency in Microsoft suite
  • Ability to quickly solve problems
  • A positive upbeat attitude
  • Ability to juggle multiple projects at once
  • Great organizational skills
  • Experience managing projects

Ready to Hire an Engagement Manager?

Try Job Postings