Guest Services Representative Job Description

What is a Guest Services Representative?

The Guest Services Representative will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved. You will undergo product knowledge training about the facilities and its amenities to address guest questions

The ideal guest service representative will have a GED or H.S. diploma, required but an Associate's degree in business administration is preferred. This candidate will have 2+ years of experience in a customer service role and have experience using a multi-line office phone, computer and other office technology. Proficiency with Microsoft Office Applications is required.

Guest Services Representative Job Description Template

Job Overview

XYZ Inc. is a leading company in our industry in the region. We're proud of our 4.2 Glassdoor rating from our employees. We're now hiring a Guest Services Representative to help us keep growing. If you're excited to be part of a winning team, XYZ Inc. is a perfect place to get ahead. You'll be glad you applied to XYZ Inc.

Responsibilities for Guest Services Representative

  • Act as the first point of contact for guest information
  • Address and document guest concerns in the database
  • Achieve amicable resolution to guest concerns
  • Coordinate with other departments to address guest concerns
  • Update guest records
  • Problem-solve to achieve guest resolution
  • Complete product knowledge training to answer guest questions
  • Promote facilities amenities and activities

Qualifications for Guest Services Representative

  • Associate's degree in business administration, preferred
  • 2+ years of experience in a customer service role
  • Experience using a multi line office phone
  • Able to use a computer and other office technology
  • Able to sit for long periods of time in front of a computer
  • Proficiency with Microsoft Office Applications
  • Exhibits a positive and friendly demeanor in all guest interactions
  • Must detail oriented to document guest interactions in the database
  • Keen listener with ability to address guest concerns and de-escalate issues

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