IT Support Job Description

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What is an IT Support?

As an IT Support you will smooth operation of computer systems and ensure users get maximum benefit from them. You will install and configure computer hardware and provide IT support for the organization. You may be expected to be on call and work beyond your shift to get the job done. You will be dealing directly with employees/customers who have technical issues such as viruses and email issues, forgotten passwords and other technical issues.

An ideal candidate will have an associate's degree in computer science or engineering with A+ and Linux+ certifications. You will have experience troubleshooting systems and be skilled in database programming and software installation. In addition to being proficient with MAC and OS you will be familiar with a range of software and hardware. You must have the ability to lift up to 30 pounds.

IT Support Job Description Template

Job Overview

XYZ Inc. is a leading company in our industry in the region. We're proud of our 4.2 Glassdoor rating from our employees. We're now hiring a IT Support to help us keep growing. If you're excited to be part of a winning team, XYZ Inc. is a perfect place to get ahead. You'll be glad you applied to XYZ Inc.

Responsibilities for IT Support

Install and configure hardware and software components
Repair or replace damaged hardware
Upgrade systems to enable compatible software
Install and upgrade antivirus software
Test and evaluate new technology
Perform tests on new hardware and software
Define software, hardware and network requirements
Troubleshoot hardware and software issues

Qualifications for IT Support

Bachelor's degree in computer science or engineering or related field, preferred
A+ and Linux+ Certification, preferred
0-2 years of experience in a similar role
Experience troubleshooting systems
Skilled in database programming and software installation
Proficient with MAC and OS
Excellent written and oral communication skills
Familiar with a range of software and hardware
Able to lift up to 30 pounds

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