Sales Agent Job Description

What is a Sales Agent?

As a sales agent, you are the front line in customer service. You are the person that they will depend on to fulfill requests and provide services that best meet their needs. To do this, you will take orders, offer services and provide support in person and via telephone or internet. You will also be responsible for maintaining client files, ensuring that returning customers are served to the best level possible.

Many companies are looking for sales agents with experience in their industry, but there are also entry-level opportunities for those new to the workforce or changing careers. Regardless of why and how you are moving into sales, it is important to be customer-oriented, approachable and confident. Your excellent service is what brings customers back.

Sales Agent Job Description Template

Job Overview

Example Co. is one of the leading companies in our field in the area. We're proud of our 3.6 rating on Glassdoor from our employees. We are hiring a talented Sales Agent professional to join our team. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. You'll be glad you applied to Example Co.

Responsibilities for Sales Agent

  • establish relationships with new customers
  • maintain and grow relationships with existing customers
  • strive to improve customer satisfaction through excellent customer service
  • identify and respond to client needs
  • keep a high level of knowledge about existing products and services, and learn about new products and services as they come in
  • follow up on customer orders as necessary
  • anticipate the needs of clients and address them accordingly
  • meet with customers to determine their specific needs and wants, making suggestions as appropriate

Qualifications for Sales Agent

  • excellent oral and written communication skills
  • superior interpersonal skills
  • ability to take initiative and work independently
  • exceptional organizational skills
  • good familiarity with word processing, spreadsheet and database applications
  • 1+ years of experience in sales
  • 1+ years of experience in the industry
  • strong knowledge of industry standards
  • confident and charismatic approach to people

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