Scheduler Job Description

What is a Scheduler?

Schedulers are administrative professionals who schedule and arrange appointments for a variety of purposes: meetings, appointments or even the production of manufactured goods. As a scheduler, your main function is to schedule appointments, project timelines, meetings or anything else required by the company or organization that employs you. Schedulers can work in a variety of settings including hospitals, trucking companies, manufacturing companies and retail settings. If you gain administrative experience through staff supervision or secretarial work, you may eventually become a scheduler. Schedulers can move higher up in their administrative roles, eventually becoming essential members of management or running entire companies.

Most schedulers are required to hold at least a high school degree or GED. It's also beneficial to complete college work related to the business or industry you represent. Besides having a firm grasp on the industry, schedulers should understand the needs of the company and customer base in order to schedule efficiently. As a scheduler, you should also possess excellent organizational skills and the ability to multitask.

Scheduler Job Description Template

Job Overview

Example Co. is one of the leading companies in our field in the area. We're proud of our 3.6 rating on Glassdoor from our employees. We are hiring a talented Scheduler professional to join our team. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. You'll be glad you applied to Example Co.

Responsibilities for Scheduler

  • Speak with customers over the phone in order to schedule, remind and follow up on appointments
  • email or mail reminders to customers or clients when appropriate
  • Add, cancel or make changes to appointments in the organization's schedule
  • Perform patient intake, including the completion and filing of all necessary records
  • Resolve appointment conflicts for staff and customers or clients
  • Schedule staff coverage in order to ensure the company's best operations standards
  • Produce and process schedules and reports as they are requested by administrative staff, customers or clients
  • schedule the manufacturing production or transfer (i.e. trucking) of products

Qualifications for Scheduler

  • A college degree in the organization's industry, administration or a related field is beneficial
  • General math skills and experience working with data
  • Computer competency for data entry and the production of reports and schedules
  • Excellent communication skills in customer service and experience working as a company team member
  • Ability to fulfill the company's standards and values when performing scheduling tasks
  • Display kindness and be open to providing scheduling accommodations to customers, clients or staff
  • Have an eye for detail and organization
  • Ability to perform more than one task at a time and solve problems quickly
  • Schedule project timelines in order to predict the finish date for larger projects

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