Service Advisor Job Description

What is a Service Advisor?

Service advisors are the point of contact between customers who bring their vehicles into an auto dealership for repair and the technicians who provide services to the vehicle. As a service advisor, you will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed. Service advisors can be found in new and used car dealerships and often work in an office setting. Automotive technicians or employees at a car dealership may become service advisors, and these professionals may eventually become dealership or automotive-repair managers.

At a minimum, high school automotive training is desirable, but college study is preferred by most employers. To become a service advisor, you must have significant experience in the automotive field. It's also necessary to have strong communication skills to provide effective services to customers.

Service Advisor Job Description Template

Job Overview

Example Co. is one of the leading companies in our field in the area. We're proud of our 3.6 rating on Glassdoor from our employees. We are hiring a talented Service Advisor professional to join our team. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. You'll be glad you applied to Example Co.

Responsibilities for Service Advisor

  • Greet customers and offer excellent customer service from intake to release of their vehicles
  • Determine and diagnose car issues based on customer description and vehicle condition
  • Translate customer-reported problems to actionable work orders for technicians to complete
  • Order necessary parts from suppliers and double-check that they are delivered to technicians
  • Ensure that automotive work provided to customers meets company quality standards
  • Invoice and collect payment from customers for services rendered
  • Handle and resolve customer complaints regarding services
  • Maintain customer records and enter data into computer databases

Qualifications for Service Advisor

  • Working knowledge and experience of automotive products, repairs and parts
  • Secondary education in the automotive field or equivalent work experience
  • Strong communication skills and the ability to translate customer needs to workable technician orders
  • Basic knowledge of computer programs including word processing and database tools
  • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
  • Exceptional customer service skills based on experience
  • Continuing education and knowledge acquisition on the function and repair of newer vehicles
  • Basic mathematics skills to prepare and process bills and customer payment
  • Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge

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