Store Associate Job Description

What is a Store Associate?

A Store Associate is commonly found in retail stores and serves to assist customers in locating products or making purchases. Additionally, a Store Associate will address customer service concerns and answer questions pertaining to items solid in the store. They ensure the store's appearance aligns with the company's standards and keeps shelves and displays well stocked and orderly. Store Associate's may also assist customers by utilizing the cash register for payment transactions.

A high school diploma or equivalent is generally preferred but not necessary for the position. A store associate is considered an entry-level profession. However, certain skills are essential in order to fulfill the role. An exceptional Store Associate will seek to provide excellent customer service and be proactive about the needs of customers.

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Job Overview

Example Co. is one of the leading companies in our field in the area. We're proud of our 3.6 rating on Glassdoor from our employees. We are hiring a talented Store Associate professional to join our team. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. You'll be glad you applied to Example Co.

Responsibilities for Store Associate

  • Welcome and answer questions from customers regarding goods or services solid
  • Maintain a clean and organized storefront that aligns with the company's image
  • Monitor store displays and keep all areas well-stocked
  • Make managers aware of items that have solid out, or need ordering
  • Handle the monetary transaction of customers making purchases
  • Assist in the stocking and organizing of the stockroom
  • Assist customers in the fitting rooms by bringing additional clothing options or multiple sizes
  • Properly process returns and coupons aligning with the company's stated policy and procedures

Qualifications for Store Associate

  • Attention to detail is essential for building and stocking displays to company standards
  • Prior customer service experience preferred
  • Ability to spend an extended period working in a standing position
  • Basic math skills are needed to accurately close out transactions and provide change to customers
  • Ability to multitask and balance the needs of several customers at once is mandatory
  • A detailed understanding of products or services solid and the ability to correctly answer customer questions is needed
  • Ability to work in a group and contribute to a smoothly flowing experience for all customers
  • Friendly and approachable demeanor
  • Punctuality and accountability when arriving to work and closing out cash registers nightly

Employers: How to Write Great Job Descriptions

  • Be sure to mention requisite years of experience and educational requirements
  • Tell job seekers what's unique about your company and job
  • Ideal length is a few paragraphs or about 200 words
  • Make sure to use appropriate paragraph breaks and bullet points so it’s easy on the eyes.

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