Usher Job Description

What is an Usher?

An usher is a job title held by an individual who works in organizing large events such as entertainment complexes, concert halls and sports arenas. An usher is employed to assist guests in making their way through the venue and to ensure a safe and orderly experience for all visitors. Many employees who hold this position have a background in customer service or the service industry.

A high school diploma is generally preferred for the position, but not always required. Detailed understanding of the layout of the area is essential and a personable and accommodating personality is beneficial. An usher will escort guests to their seats and answer any questions they might have about the event. They are an important point of contact during large events and individuals who are customer-focused and friendly tend to excel in this position.

Usher Job Description Template

Job Overview

Example Co. is one of the leading companies in our field in the area. We're proud of our 3.6 rating on Glassdoor from our employees. We are hiring a talented Usher professional to join our team. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. You'll be glad you applied to Example Co.

Responsibilities for Usher

  • Collect admission tickets from guests upon arrival and distribute paperwork or information pertaining to the scheduled events
  • Examine tickets or passes to determine authenticity by validating the names and dates listed
  • Escort visitors to their designated seats and inform them of the nearest exits and restrooms
  • Ensure a safe environment by maintaining clear aisles and reporting suspicious behavior to security
  • Provide special assistance to guests with needs such as individuals with wheelchairs or other disabilities
  • Collect disregarded for forgotten items after the event and store in lost and found for guests to retrieve
  • Illuminate walkways once an event has started and assist guests with entering and exiting in darkened spaces
  • Greet arriving guests and answer any questions they have regarding showtimes, events or parking

Qualifications for Usher

  • 1-3 years of experience working in a customer service-based industry
  • Ability to work in a standing position for long periods of time
  • Exceptional interpersonal skills and a friendly demeanor
  • Interest in entertainment or the performing arts is preferred
  • Personal organization and accountability are required to ensure a positive experience for visitors
  • Knowledgeable about the venue as well as seating arrangements and exits
  • Ability to work well in a group and be proactive about the needs of guests
  • Able to work various shifts, weekends, possibly holidays and late nights
  • Reliability and promptness in arriving for scheduled shifts

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