3 Day Blinds – Irvine, CA
Hourly Rate: $15.00 per hour Benefits: 60 Days after start date Resolve basic types of customer service inquiries including: • Service recovery… 3 Day Blinds
In order to show you the most relevant results, we have omitted some entries very similar to the ones already displayed. To see more, consider refining your search term or location.
I have been working at 3 Day Blinds full-time (More than a year)
Bagels on Fridays and plenty of overtime. Co-workers are great. Team spirit and casual. Location in Irvine.
Pay does not match the work; case management and call center job in one; ridiculous redundancy between computer systems; disrespect from installers, design consultants and upper management. The leads watch your queue while you go to the bathroom and then send another lead to check. Stress level and case load is HIGH, and if you forget something during a monitoring you're "coached". The constant monitoring and coaching. Every mail is "CC" some manager or VP so watch out. The turn over rate is HIGH HIGH HIGH. Reps come and go because of the case load and stress. One day your rep next to you is at their cubicle and next day they are no longer with the company. Pay is way too low for the responsibility. You must deal with complaints from customers because of the design consultants, installers and shippers. Expect to get yelled and hung up on then the supervisor just compensates the customer and apologizes while you take the next problem phone call.
Advice to Management
Question: why can't you keep employees in your call center? Or just hire new people and hand out xboxes to keep the ones that stay.