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I worked at APAC Customer Services full-time (Less than a year)
Good proving ground for call/contact center jobs. Overtime is a big no-no in this business, so you are almost guaranteed to be out the door at your scheduled end time.
Team leads tell reps to lie to customers. When customers figure out they have been duped, they call back asking "WTF", the call gets pulled and the rep gets punished for following the leads' instruction. Super-professional. Not.
Advice to Management
Stop luring people into your horrible, unethical business. Maybe just close up and re-evaluate your methods.