AT&T – Beaumont, TX
Our Premises Technicians work both inside and outside and are responsible for the installation and customer care of the new U-verse integrated… AT&T
I have been working at AT&T part-time (More than 3 years)
Very competitive pay if you don't mind the pressure sales environment. Tuition reimbursement is also available which is very nice.
Outdated thinking on employee relations. Constantly changing areas of focus. Management with a "could care less" or "better than thou" attitude. Pressure sales environment.
Advice to Management
Management doesn't care about their employees. When they come for store visits they look down on the front line workers like they are too important to talk to. This causes a huge disconnect in moral and believing upper mgmt care. It is really hard to get people on board when you act like you can't be bothered. Mgmt likes to use the word "focus" to describe about 12 metrics which are constantly changing. Every mgmt class now stresses focus as 2 or 3 objectives. AT&T has not made the move to the Knowledge Worker Age and are still operating under out dated ideas about separation of mgmt from subordinate. (i.e. Store mgmt has a dress code but instead wears whatever they want to work, but will send someone home for not having the right shirt or shoes) This creates a "rules don't apply to me" environment. In this day, this creates a better-than-thou separation between manager and employee.