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I worked at Advantage Resourcing full-time (More than 3 years)
It's a job. Great stepping stone to gain employment at Ford Motor Company. Other than that; limited advancement and opportunities.
It’s a call center and therefore the work can be monotonous and repetitive; however, the job and work itself are great if you like to solve technical vehicle issues. The main downside is the company, Advantage. The operations team are mostly individuals who have no business being in management roles. The atmosphere is much like high school, filled with cliques. To advance, you must be "in" with the "favorites/popular/operations team;" otherwise you will be treated horribly. The operations team judges employees on social ability (ability to be friends with other ops team members) rather than work performance or potential. Most of the operations team are condescending and very hypocritical. The atmosphere has shifted from being a top notch technical center for Ford vehicles to a revolving door/call center. Technical excellence is no longer required to succeed as long as you become friends with the right people and say the right things (operations promotes “yes men” rather than those who try to help the customer and business grow, advance and become more efficient. This paradigm shift has reduced quality technical knowledge and responses back to the dealerships, which is a disservice to both technicians and vehicle owners alike. Do not work here unless you have a bachelor’s degree and are willing to buddy up with management in order to land a job outside of Advantage. Do not expect a pay raise. EVER. What you start at is what you will end at, unless you leave the company or get a promotion into Ford. The operations team is more concerned about hiring and pushing 4-year degree candidates out the door (to Ford - which would be great if the candidates were actually qualified) than performing its main function: to provide accurate technical assistance to dealership technicians in order to reduce vehicle downtime and repeat repairs. Very high turnover rate due to above reasons and inability to attract quality employees. Management has an inability to make a clear decision and stick to it and would rather define everything as a gray area instead of making a decision based on facts and the information present at the time, and then sticking to that decision even if it may not be correct. Keep shifting the blame and do not take responsibility for actions/decisions....way to do everything possible to go against the ONE FORD behaviors, management! Bottom line: do not come work for Advantage. Just read through the reviews for Advantage Technical Resourcing and Advantage Resourcing (same company) and you will see the common theme: - Annual reviews are a joke - Operations team recognizes “favorites” over and over in order to promote each other - Micro managed (severely) - Horrible communication (pretty sad when referencing a call center....) - Unprofessional work environment where they belittle employees, lie to them and treat them horribly - Worst company I’ve ever worked for over the last decade - Respect and honesty completely missing from this company - The list goes on. It's almost amusing to see how a company can still get good contracts with good client companies yet be so bad within house. They require turnover as it is the only way for the company to stay afloat; otherwise they would actually have to change and treat employees with respect and honesty.
Advice to Management
Replace entire Ops Team; regain technical excellence and prestige that once made the job truly special; promote based on merit and not based on friendship; replace Advantage with a better technical recruiter that will restore equality and merit based advancement; HIRE QUALIFIED EMPLOYEES, not just kids out of college who have a degree with little to NO real-world and hands on technical experience (the business should be balanced between quality college graduates and long-term employees with hands-on experience and technical excellence). Pay competitively in order to attract qualified and QUALITY personnel. There is something seriously wrong when FSE's return to Michigan as Ford Employees and laugh about how bad and unhealthy the work environment is as the hotline. Ford Motor Company is a fantastic company and should not be associated with a company like Advantage as Advantage is struggling to perform its main goal: provide technical assistance to dealerships. One Ford Behaviors should apply to all Ford employees, not just blue badge employees. Advantage does not foster technical excellence nor do they own working together. Stop looking at only the numbers and treat the qualified employees (not just the ops team buddies) as true company assets. Many highly skilled individuals who loved Ford and helping technicians have left to seek employment elsewhere just to be treated fairly or get so much as a cost of living raise (including people who have worked at the hotline for 10-20 years) as the company has declined greatly over the past 3-5 years.