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I have been working at Affiliated Computer Services full-time (More than 10 years)
Benefits are OK. Payroll is on time. As an outsourced employee to ACS, our vacation time, was grandfathered from our former employer, so we aren't starting at two weeks vacation for five years. But that's little use to someone coming into ACS off the street.
You'll be forced to take meaningless CBT, 30-40 courses, the majority of which are only vaguely related to what you are paid to do, but it's the ACS way so you must comply! Of course on this contract there's no budget for 'real' technical training, that you have to manage on your own time with your own resources (actual direction from management). ACS jumped at this contract even though SLAs were likely unachieveable ("99.9999" - who agrees to that?!?!), and now they are paying hefty performance penalties, but in the end, the worker bees will really pay - recent mandates require two technical resources the "share the responsibility" for any changes, and when the changes go bad, which they eventually will, the two technicians will 'walk the plank' together! Hmmm, 'walk the plank', catchy name for a performance policy, no? This particular contract has no provision for COLA adjustment paid by the client to ACS for any business expense, for the entire 5 to 6 year term of the the contract (again, who agrees to that?!?!). So as the pressure rises, and the tension increases, the worker bees who negotiate this contract minefield and don't 'walk the plank', can look forward to well, a zero salary increase for five years or more. Now ACS after just four short months has said pretty clearly that if things don't improve in the penalty arena, 'other adjustments will be made' in staffing levels or compensation, so as we've seen on Glassdoor relative to ACS, keeping your job and compensation level static will probably be a big win.
Advice to Management
ACS jumped into the hospitality business without really considering the SLAs they were signing up for. Add to that the fact the client cut staff by 50 percent before the contract was awarded to ACS, so they never had a chance of meeting the SLAs. Now ACS are 'service pros', how did they get taken on this deal by a savvy, ruthless client? Well by jumping at an RFP just because it's there. Advice? Don't. Do. It. There's a reason your competitors (IBM, HP, Accenture, etc.) walked away from this services contract and now you, ACS, are holding the bag.