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I worked at Agilysys full-time (More than a year)
Work, life balance, some good loyal employees trying to make it happen. Good product vision.
Product Management upper management. Agilysys has long time loyal customers which makes them lazy when in come to delivering solid new products. Most of their customers are entrenched in the legacy software solutions. This causes new product development, updates and innovations to be mismanaged and often poorly executed. Instead of holding product management accountable, they are rewarded if they praise upper management, sweep problems under the rug, but hit deadlines regardless of the state of the software. There is no link to performance and rewards except in sales.
Advice to Management
Hold Program managers accountable. Commit to new product development or don't bother. Ship solid software when it is ready. Work with sales and marketing to really understand the products, customer needs and what value they provide to the customer.