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I worked at Alaska Communications full-time
Fast paced environment. Great experience working with represented and non-represented workforce. 100+year old company with deep roots in Alaska.
It always focused on the end goal of creating a better customer experience. Processes are out dated and the significant changes that need made are often overlooked.
Advice to Management
Change starts at the front lines of a company. Don't be fooled by managers and supervisors reports......get out into the field and meet your customers. Not just the executives that make decisions but the real everyday users.