American Cruise Lines – Seattle, WA
Daily inspection of all passenger staterooms using approved inspection checklist Daily inspection of public spaces, laundry room, and linen closets… American Cruise Lines
I worked at American Cruise Lines (Less than a year)
Visited a new state and met a few people that are good friends.
Just about everything. Do not work here. If you must give it your own try, make sure you have enough money in savings for an emergency ticket home. Lack of professionalism and quality in co-workers and management. Lies from training that did not match real expectations on the boat (ie boat safety drills). Continuous complaints from customers over the poor quality of customer service & bad language/racism that the stewards outwardly projected. Inability for teamwork from the team that always sabotages one another deliberately. Poor wages -> I got $103 for my first week on the boat (understandable that $300 was taken out for the uniform of 4 pants and 5 shirts, but work hours are 6:30 am -> 9:00 pm on average with only a 2 hour break after lunch. Some days start at 5:30 am and some nights end 11:00 pm.) No real breaks or time to recover. I was assigned to work the moment I stepped on the boat. There was no bed assigned or given to me, no locker available, and no tour. I had ten minutes to get changed and down to the gallery to serve. Crew meals were not a half hour, but more of 15 mins if you were lucky. The food never came out on time. Management used profane language to talk to workers and treated each employee as worthless. If you get sick (even just a cold) you could be immediately fired and left at whatever port happens to be near. This happened to one of the girls there and she had no money or support to help her out. Most the things on the ship are broken. My first day, a deckhand was electrocuted by faulty wiring in the ceiling light and the Mate had suggest she be more careful. There was no concern for her safety. Most items at the ship are broken. Lots of dirty secret things going on -> staff having sex in the lounge/galley/etc, drugs & drinking, people paying one another for special jobs, wages not being fair (I do not mean the expected difference in tax that training says is possible). This was the worst job of my life.
Advice to Management
Visit American Cruise Line - American Spirit and get your staff under control. Customers complained to me daily, as they did complain to all levels and members of the staff. They were sickened by the loud profanity, the poor customer service, the lack of quality, and the apparent inability to work as a team. As well, recommended to let a new hire unpack or at the very least give them a bed upon arrival.