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I have been working at American Express TRS full-time (More than 5 years)
Great benefits, Great learning opportunities...
I worked at two very different locations both experiences where less than desirable, it's who you know not what you know...The same people mysteriously win the in office contest every year, it's been 10 years and the same people keep "winning" free round the world trips. No opportunity for growth unless you're in with the higher ups.
Advice to Management
Review your lower and middle management, they are poison to your establishment. Though you rid yourself of a nice chunk of them nepotism is still rampant.