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American Tower Jobs in Southborough, MA

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Show:  All Results Last 7 Days
22 days ago

Accounts Payable Coordinator

American Tower Woburn, MA

ESSENTIAL FUNCTIONS: • Responsible for accurately coding and entering invoices into Oracle for payment in a timely manner, ensuring compliance… American Tower

22 days ago

Senior Manager, Operations Governance and Process

American Tower Woburn, MA

• Translate business needs into viable processes and information solutions and enable those processes/solutions with a high degree of customer… American Tower

14 days ago

Payroll Specialist

American Tower Boston, MA

ESSENTIAL FUNCTIONS: • Enter pay-related information (i.e.; timesheets, vacation requests, direct deposits, tax changes etc.) into… American Tower

25 days ago

Account Specialist, Leasing Operations

American Tower Woburn, MA

• Create and submit applications into the Online Application system ("OLA") by reviewing and understanding the customer's proposed tower and ground… American Tower

29 days ago

Learning Technology Specialist

American Tower Boston, MA

tools, e.g., Dreamweaver, Photoshop/Fireworks, Articulate • Ability to proactively monitor and identify shifts in technology that may… American Tower

American Tower Reviews

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American Tower Chairman, President, and CEO Jim Taiclet Jr.
Jim Taiclet Jr.
82 Ratings
  • Helpful (7)

    Who's the boss?

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    Former Employee - IT Project Manager in Woburn, MA
    Former Employee - IT Project Manager in Woburn, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Tower full-time (More than a year)


    Reasonable hours. Paid time off. Many nice people.


    I knew I should have run away after my interview when I asked about how IT is perceived by internal clients, and my future manager said that "we don't see them as clients, but as partners." It didn't take long for me to figure out that IT was THE most hated group in the whole company and that my job was the definition of a Catch 22. On the one hand you have clients who have a laundry list of complaints about our systems. And who can blame them? The systems are an embarrassment for a company of that size. They're so bad that I would guess that they cost the average user 2 hours a day in lost productivity. But to make matters worse, you have an IT group that is in a state of denial. Their attitude is that users are a bunch of complainers. The motto is that "the customer is always wrong," and you're not allowed to admit that there are any problems. It takes 10 mouse clicks to select "OK" in a program? That's within normal parameters. But we have a workaround where you only have to click 8 times. Problem solved. When IT does a project, we are told to help "guide" the customer about what they want, not the other way around. Listening to the customer is not in the vocabulary. It's our way or forget about getting anything done. I left because I was tired of being the bad guy. When I took the "company" position with customers, I got yelled at by them. When I tried to advocate for customers with IT management, I got yelled at by management. No win situation.

    Advice to Management

    Clean house in IT. Hire people who understand that customers won't hate you if you actually listen to them and do what they ask you to do.

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