Compass, Inc. – Beltsville, MD
Compass, Inc. is a leading human services agency supporting people with intellectual and developmental disabilities in Montgomery, Prince Georges… StartWire
I have been working at BBVA Compass full-time (More than 5 years)
Good coworkers, mostly. Good benefits, time off, Vacation and holiday pay. 401k
Branch manager is terrible. Very poor customer service skills, very inexperienced and keeps making many mistakes. Pathological liar....not sure why she hasn't been fired. The push for digital migration is too hard. Many clients don't trust technology, but our goals and incentives require us to push mobile deposits. Most can't make goal in my district.
Advice to Management
Upper management needs to stop in branches more often. Upgrading basic equipment needs done...so many things don't work..or are old. Customers comment on it often. Branches need to be consistent in policies.