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I have been working at BJ's Restaurants part-time (More than 3 years)
Mostly organized, you get shifts, you get paid. You'll get fed up a lot (and I don't mean with just the irritating guests), but if you can shrug it off overnight, you'll last. If stuff builds and builds for you, it's not the job for you.
Managers seem to be trained poorly by corporate, so then it makes them bad managers, and then that makes mad employees, and then a lot of people quit. I've seen two waves of high numbers of people quitting at once because of management. We are still currently understaffed at my location, and it's been this way since April..
Advice to Management
You need to give positive feedback too, if all we hear is negative, you have people turning away. And that is what's happening. I've stuck around because of the flexibility in time/hours, money and some of my coworkers. And my current GM is great, but doesn't have great support from the lower management.