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I worked at Best Buy full-time (More than 3 years)
I give them 1 star for not being the absolute worst retail place to work, and 1 star for having a great employee discount.
You are not given a commission but are expected to work as if you are. You need a decent level of technical knowledge to be able to explain products, yet you are paid similarly to other retail chains that require much less. Best Buy, oddly, has very outdated computer equipment for a place that's supposed to be about the latest and greatest technology.
Advice to Management
Quit making your low-payed grunt workers' lives as stressful as possible.