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I have been working at Blue Shield Of California full-time (Less than a year)
You can chose when to come in between opening and 9:00 am and work your 8 hours. You have a very flexible break period and you can work a lot of overtime pay. The employee's are all very nice and open. We have almost weekly potlucks at our location and in our department. We can really relax and do our work.
Training seems mismanaged at times but you eventually learn the material. A lot of miscommunication between departments sometimes.
Advice to Management
Iron out some of the miscommunication and work on better training of out-sourced employees.