Boston Market – Phoenix, AZ
• Reinforce Director of Operations and\or VPOs operational objectives and align performance measures to support the achievement of company and… StartWire
I worked at Boston Market full-time (Less than a year)
Food is something to be proud of. Level of professionalism dealing with customers. (Encouraged behavior) Easy to make friends while working.
Poor training of all employees, including managers and GMs. Store/food policy is lectured about quite often but many times these policies can't be found anywhere in the store. There is a read board that contains nothing useful to employees to help them do their jobs. It's common to have no one doing dishes because no one wants to do them. While it is supposed to be a team effort or done between a carver and back-up cook, you will see only one person busting their butt to get it done to leave on time, often neglecting other duties for closing. Managers have poor training and more then likely wouldn't ever be hired anywhere else as a manager. (I wouldn't) Managers need to be leaders, not taskmasters. Cooperate seems to neglect safety as my store had a few safety issues that were not resolved in a timely manner. Whether or not these issues were reported to area managers, reflects Boston Market standards, therefore lack of.
Advice to Management
Train managers to enforce team work. End roles of all employees because we were all trained to do the same jobs as the other employees working. Swapping of roles was a common day to day occurrence regardless if training was provided by Boston Market. End role test as most of the employees forget the standards that "matter" to Boston Market. Some questions are redundant on some test and have no effect on quality or safety. Refine standards that are followed and simplify them, again most employees forget standards. Post them where anyone can look them up without having to ask for a manual. Most of the time, the manuals were lost. Pay employees more for the standards you expect to be followed, be less forgiving for mess ups for long term employees. Train managers and GMs in safety training and response. If there is a fire, a GM should know how to put it out without asking other employees what to do. Again this reflects Boston Market standards. In effect the store I worked for should have burned down due to a gas leak which was reported a month before as a minor problem. Gas has to be taken seriously, a flash fire would have cut off escape to all employees in the back. Work on preventive maintainance on all locations, does a minor problem have to become an investigation?