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I have been working at Care.com full-time (More than 3 years)
Overall Care.com is a good company. Culture is nice and you get to work with highly driven and talented people. Lots of interesting projects going on and the middle management that I worked for are nice people. People feel supported through major life changes. Managers and Directors are accommodating and go out of the way to help you out through critical transitions that normal people face from time to time - babies, illness, sick parents, divorce etc. You can work from home when you need to, and I did not see people misusing it. Most people have strong work ethics. The new office space is beautiful and every detail has been thought through. Kudos!
Care.com used to be great at identifying and hiring talented and passionate people. This is not true anymore. New C-level execs on the West Coast have hired entire teams from their past companies with inflated titles. While this new layer has been created, people in Waltham have no visibility or influence and have been turned into worker bees. Every one knows at Care, that you have to prove yourself to grow through the ranks, one level at a time. They don't make it easy but when you start reporting to people who cannot execute, have zero quant skills and their only credential is that they are from the same ethnic group as a C-level exec, it is disturbing. Running joke is that if you don't drink bubble tea - you don't have a chance. There are meetings throughout the day with total disregard that employees need to eat and get work done. Lot of folks work after hours at home because it is impossible to get anything done in the office. While the management team's fancy lunches(Lobster Cobb salad, Lemongrass chicken) are ordered from nice local eateries and their admins whip them smoothies and lattes, other people sit through meetings starving. This is not an exaggeration. The cafe in the building is just bad, salad bar is disgusting and most people don’t eat there. Either you bring food from home or pay extra extra to grubhub to get food delivered.
Advice to Management
Evaluate your hiring process. Even when negative feedback is provided on candidates, they are still hired. Some people actually show up as senior directors out of the blue and nobody has even met them. Involve HR while collecting feedback after interviews. The only reason I am dinging "upper management" is because of the questionable caliber of people that they have hired on the West coast.