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I have been working at Cisco Systems full-time (More than 10 years)
I am never ever bored. There are so many resources & opportunities available 24/7 - a veritas of new ideas...
TAC Engineer must maintain multiple internal responsibilities simultaneously while ensuring satisfaction in resolution of customer cases; all the while, increasing one's skill-set continuously. Multitasking is an understatement and long days are the norm. Although I enjoy this type of environment, it is demanding and should be considered - else your team suffer's!
Advice to Management
I am encouraged by the follow through with the goals Cisco has in place. Keep that spirit going!