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I have been working at Citizens Bank full-time (More than 10 years)
Benefit package is good and the customers make it .Instore has endless possibilities so sales can be easy to achieve
Incentive pay is horrible , surveys for customer service are bogus, especially ATM down we get bad scores very very stressful at times . Staffing is bad bankers are expected to be tellers for 9.5 hours a day.
Advice to Management
Watch your branch managers they aren't all that like you think better staffing better training , managers play favorites buddy buddy with staff in professional