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I worked at Coldwater Creek full-time (More than 5 years)
They care a lot about every customer as if they were family. They treat us as family too.
One boss I had was insecure about herself - so she didn't train anyone or give out any information to help us. We had to figure things out on our own.
Advice to Management
ALL companies should just show up to see what is really happening in its places without notice. Too many people in Management cover up -- and when notified -- go to extreme to get ready for upper management to go there. Then as soon as they leave - it all goes back to their way and not the Company way.