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Comcast Jobs in Lynnwood, WA

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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,729 Ratings
  • Tier 1 and 2 cable telecommunications troubleshooting and customer service concerns.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist, Level III in Lynnwood, WA
    Current Employee - Customer Experience Specialist, Level III in Lynnwood, WA
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)


    Job stability, great entry-level wages, excellent training, good management, inclusive culture, access to benefits, almost-free cable and Internet services, great paid time off.


    Closed call center environment, no workload diversity, no control over working time, internal promotion qualifications determined by standardized tests instead of performance or merit, little ability to interact with coworkers, performance is weighted too heavily towards sales.

    Advice to Management

    • Restructure internal promotions to center around merit, character, and performance instead of assessment from standardized tests. • Provide frontline employees the opportunity to have work responsibilities outside of taking phone calls. • Build a system that allows for easy and immediate peer-to-peer feedback to keep each other accountable and bring visibility to problems. • Reduce performance weighting of sales (current at 20% of overall performance) when primary job roles and responsibilities center around technical support, not selling products. • Organize a better system for cross-departmental communication and better communication with the field.

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