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Con-way Freight Jobs in Sioux City, IA

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Con-way Freight Reviews

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Bradley S. Jacobs
1 Rating
  • Settling for Less

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    Former Employee - Customer Service Representative in Sidney, ME
    Former Employee - Customer Service Representative in Sidney, ME
    Doesn't Recommend
    Negative Outlook

    I worked at Con-way Freight part-time (More than 5 years)


    The company does a good job emphasizing and teaching safety techniques regularly. They closed for dangerous snow storms, rather than continuing pick-up and delivery and line-haul operations through them. Upgrades to newer technology have been good and Con-way should continue those.


    I enjoyed working for Con-Way Freight, but it was sometimes hard to bear the favoritism toward drivers and full-time, long-term staff. The company sees its drivers as face of the company and their brand. They also pay them competitive wages -- close to $20.00 an hour to start. The company once offered competitive benefits, but removedd costly GM-like retirement packages, and now, like many corporations, seeks to cut costs as much as possible. Customer service reps. can find it harder to earn company respect. Over a year ago, they began outsourcing the billing, or data entry part of their reps.' work to an overseas firm, presumably based in India. They also outsourced some of our calls to a larger terminal, which meant less work. Also, over the years, they outsourced the bulk of their company IT to HP, also based in India. For customer service work, the company paid well above the average in my area. I agree with some of their cutbacks, especially when it comes to using other carriers to handle freight in territories the company can't serve adequately. High wages and lots of overtime can be a deficit and a form of favoritism. At my terminal, the average driver worked more than 8 hours, often because of management oversights and inefficient practices. Late start times for freight deliveries more than an hour away often contributed to drivers' overtime and business customers sometimes didn't get their freight before their receiving departments closed. To cut costs, only one of the trailers at my terminal had a liftgate, good for lowering heavy, bulky freight to the ground and unloading it. Oftentimes, customers had to wait for drivers to offload freight down a ramp with a dolly or a palletjack, and those who specifically requested liftgate service to avoid potential damage didn't get it. Con-Way's bid system, which favors seniority over merit, also did them in at this terminal. Drivers intentionally worked slowly so they could earn more money or were inefficient. Con-Way was also one of the last major carriers to use handheld devices. They insisted drivers measure the freight they picked-up before loading it, which makes sense, however, it can be time consuming, and might not really result in much savings for the company or for the consumer. Con-Way seems dedicated to mediocre service -- just good enough too stay in business, without truly striving to go the extra mile. Continuous rate increases, to cover the cost of wages, fuel, and terminal renovations helped decrease business.

    Advice to Management

    To maintain profitability, Con-Way should continue to focus on services to businesses. The company continues to kow-tow to major customers who sell freight to residences, which doesn't suit deliveries in rural America, where drivers can struggle to find distant residences that aren't always mapped correctly, and to deliver along streets not meant for 28 ft. tractor-trailer trucks. The need to get permits for deliveries on posted back roads in the springtime was another headache.

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