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I have been working at Cybersoft Technologies full-time (More than 3 years)
They do a lot of things right,and the product is great, with the potential to get even better. In many ways they care about the employees, and do a lot of (not salary related) things for them - Summer Barbecue - Christmas Party, 3 weeks of catered lunches during peak season, etc -and good employees who would have been fired anywhere else for tardiness attendance etc are often given second chances. There is a lot of diversity, and people here for the most part are truly good people.
Training is nearly non-existent so be able to study, pick up the ball and run with it, listen and learn as you go. The learning curve for this job is long and hard - expect to be working for a year or 2 to be truly good at what you do. Pay is below scale and is salary - meaning you might never leave work on time (at least an hour late is common) and work through many lunches uncompensated. The medical benefits are not good at all, so expect to either go without treatment or have lots of out of pocket medical expenses. Plan for this in the salary you negotiate coming in the door because your pay will likely never increase more than a few percent, and that is for way above average work, and there are no bonuses or other monetary perks to speak of - but your out of pocket medical benefit contribution and other work expenses *will* increase, resulting in less money over time, making it harder to stay loyal and not look to improve. Nepotism is rampant, stress can be very high at times, and some of the people do not have much of a filter in the way they treat others. The company seems a lot like a house of cards at times,without certain key personnel, it would surely be challenged, to say the least. Some scenarios are hard to test so QA can often be lacking and more things get through than should. No automatic deposit of payroll, and payroll checks have bounced twice in 3 years - they immediately made it right and covered expenses, but automatic deposit has been around since the early 90's at least and they need to get with the times. Many jobs require travel and there are no company credit cards and things have to be expensed the old fashioned way - save receipts etc.
Advice to Management
You have a great product and a lot of great people. Compensate the people you have to keep them here, or spend the money on better benefits. Quit using salary as a way to get a lot of unpaid overtime out of people. Train the employees at least as well as you train the customers. You are also chronically shorthanded in key areas. You want to be a big company and will likely make it - but you are not prepared to be big - you need to invest in more people. Some of your best talent is wearing 2 or 3 hats.