DISH – Hilliard, OH
• Six-months of related customer service experience and/or training preferred. Customer Service Representatives are responsible for assisting… DISH
I have been working at DISH full-time
The culture in Hilliard has been over the years better at the site than it is comparable to the perception of the Company as a whole. The people are good and try to keep employee morale up (that's the basis for running a good call center). Nice job at keeping employees involved in processes other than just their stated "job".
It's a call center, this has been stated before in other reviews, but working with the public isn't the most pleasant experience. Since this is a satellite call center not attached to the corporate office, true opportunity to move on and up is a fantasy unless you are willing to relocate.
Advice to Management
Every so often some sort of review comes out and the managers want to "get out on the floor" this lasts for only a week or so and they are back huddled together working on their online college courses. They are always approachable, but really? I want to draw attention to how employees are addressed. The culture of last name/first name is something that comes to us via the military, which came to us from our British ancestry. Superiors are referred to by first name, but subordinates are referred to by last name. There are exceptions to this, namely -some women, trans-gendered, and "favorites". Also, be aware of pet nicknames. The way employees are addressed can be seen as exclusionary, sexist, discriminatory and can verge on harassment. For the position of Peer Adviser, please change the name to more accurately reflect what the individual(s) are doing: "Works on special projects for managers that they do not want to do and will impact them, but doesn't directly impact their peers" When was the last time a peer adviser actually sat down with a peer to help them?