DealerSocket – Fort Worth, TX
DealerSocket is the software punch behind the Nations largest automobile dealers. 31% of all cars are sold using DealerSocket software. We have the… StartWire
DealerSocket – Oshkosh, WI +6 locations
As aDealerFire Executive Sales Manager with DealerSocket, you will develop relationships with new car dealerships across the US in given territories… StartWire
I have been working at DealerSocket (More than 10 years)
The company is growing fast, this isn’t a company you have to worry about if it is still going to be around in the future. It will be and will be the leading software in automotive. It is a great software that really does help dealerships and help consumers have a better experience. Jonathan Ord the CEO has the people in his best interest. Fun work environment. Free sodas, bagels on Fridays. Lots of catered lunch through out the year. There is a lot of open opportunities currently.
Some insight: these reviews can come from 4 groups of people. Development, Consulting, Support and Sales. There are pros and cons for each of these groups but I think it is important to give a little insight into any frustrations in the departments. Development: We are a technology company that needs to be innovative. This requires a lot from them. Building things right and fixing them quickly when they don't is often difficult. People who are dependent on selling or supporting the product may be pushing the developers to make things better, build it quicker and without issues. When they don't developers might be blamed. Consulting: These are people who are out in the field installing and training dealers how to use the tool. Sometimes they might feel like they are on island, there is lots of travel, and they often are the go to person to resolve issues even though it is a support or development issue. Support: Training someone quickly to take calls from people who have been using the tool longer than you can cause frustration for the customer when they don't know the answer. Sales: like most organization sales is responsible to generate new revenue. Some salespeople have had jobs where they had other people doing their prospecting and demoing and all they had to do is close. Not here. You are required to be a product expert, responsible for hitting prospecting metrics and hit sales quotas. More work but also makes you more successful and get more commission. So as you can see these are some of the main issues that people have. These issues are often compounded when people are not doing your job or hitting their goals and you have managers who are trying to get them to work or perform better than they currently are. Issues with managers who might not be super trained on how to deal with this could add frustration. When people aren’t happy with their job it is easy to complain about pay, etc. As with most small startup companies they start with friends and referrals (often with those you associate outside of work). Years ago, the people who got promoted were the ones who had been there the longest so some might have seen that as favoritism, but this is not the case anymore. Those who are hard workers and top performers are those who get promoted now. And those when are not hard workers or top performers are usually the ones the company lets go and then complain. Some complained about the Medical Benefits, myself included, but recent changes (HSA Account lowering premiums) have helped a lot.
Advice to Management
The company is growing and lot of things are changing but the changes DealerSocket is making is to be even better in future. Realize that there are over 650 employees at DealerSocket and only 94 reviews mostly from people who have left the company.