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I worked at Demand Media full-time (More than 3 years)
Smart people Good atmosphere Culture is pretty good Flexible
Everything is run in a chaotic manner Most outages and SLA issues caused internally due to lack of oversight Very high turnover in IT support Mid to upper management is a good ol boy system
Advice to Management
Listen to people with operations experience. Take a real survey of wasted man hours and equate that to dollars lost, then correlate to how much of that is caused by internal idiocy.