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Great work environment and co-workers are absolutely knowledgeable and supportive. You get to experience logistics in different industries and since, the job is project based, the turn around time is relatively short. Resource managers are absolutely understanding and able to connect with engineers under them.
Engineers are required to pick up customer support calls and travel. In addition, the compensation is relatively low compared other companies in the area. The travel aspect might be appealing to younger engineers. However, after a while this often burns out engineers especially ones that have families. Career growth may also be quite hard depending on the direction you want to move towards.
Advice to Management
Establish a dedicated QA team, dedicated customer support team with engineering experience and finally, a dedicated commissioning support team.