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I worked at Department for Work And Pensions full-time (More than 8 years)
Agree with the guy who said "A warm, dry environment is the only good thing about it"
If you want everything in the heaped upon you by senior managers who have no idea what it's actually like to work IN a Jobcentre then this is the place to be. They are all "yes men" to the ministers to secure their own box markings for the year and slide responsibility down to work coaches. So many good staff have left because they can't bear to see what is happening. Staff have been given Personal Improvement Plans for not imposing harsh sanctions even though it was not in their objectives. They are making staff buy essential tools like note pads and calendars themselves in effort to save money whilst MILLIONS is being wasted due to poor staff deployment and IT not being fit for purpose ( every staff member will lose about an hour per day due to IT failures). Because management have NO clue how to do the job of coach they place too short timescales on interviews forgetting that people we seen had "chaotic" lives and simply didn't comply with these times. Flexi time in the department only works if you are not customer facing. My colleague couldn't get term time because they refuse to tackle the issue of people who've had it for decades and won't give it up. There is no fairness of working patterns here- lip service to their values of fairness and equality in the work place. There are more people checking your work (even though they couldn't begin to do the job) than doing the work. If there is a long winded, triple recording of the same information way of doing something then the management in here will find it. They know that Work Coaches are over subscribed with the amounts of people they see but don't care. You will have to use lunches, tea breaks and come in early to do it- all unpaid and still it is ever enough. In the name of "people engagement" district managers come into offices and show face, talk over the top of you about "their vision of delivery" whilst your colleagues would be weeping in the toilet or scheduling a stroke. Bullying with a smile is rife here. I'm so glad I'm out of it- back to private industry where common sense prevails, hardworking is recognised and rewarded ( not the reward and recognition nonsense Dwp gives for making a big deal of nothing) and there is no hiding place for people who are simply "box tickers"- which senior managers all are
Advice to Management
Don't talk the talk when you can't even stumble the walk!! PDP system is inaccurate,massively time consuming and wasteful- WCDM is sending your conscientious staff into breakdowns. You don't have a clue what coaches have to do and would LOVE to see you having a go for more than 10 minutes! Back to the floor for senior mangers- give them a diary for a month and let the games begin!