Donor Services Group – Pittsburgh, PA
Please save your time, and ours, by not going through the interview process if you have such a record. This is not a Donor Services Group… Donor Services Group
I worked at Donor Services Group part-time (More than a year)
Convenient location, nice co workers, you get to work helping well known and well respected non profit organizations, also if you are a favored caller and you do well you can make a nice bonus in your pay.
Horrible Bosses, unreasonable working conditions, favoritism big time, outbound calling one after another to donors homes to leaving you no room for ask them not once, not twice, but three times for a donation either once, monthly, or even better monthly via credit card, benefits are horrible and expensive, the hours are 12-830pm EST leaving you no time for a personal life. Pay rate is ok but the bonuses are impossible to get especially when they feed the good donor lists to their ( managers) friends not actually the best performers, and they mandate that you wok at least 24 hours even after they hired you on at less hours and then changed it on you. I was in school full time at night and we were not aloud to read or work on homework at our desks in downtime even though they mandate you work so many hours. if you are not a full time employee you do not get an assigned desk, and if there is no room then you have to go home but even if they send=t you home you still had to meet your hours required. Management was demeaning and talked to us employees, grown adults like children.
Advice to Management
Don't make it so obvious that you have favorites by going out to the bar next door to drink with them when other employees come in and see you. Don't make it s obvious that you are putting these favorites on the best calls as its easy to tell when the same people bonus bi every week, offer better health benefits so that the employees are not sick all of the time from being in a room with little to no ventilation, don't be so strict about not allowing part time employees to have a seat as it makes them feel not important to the company, also allow callers some downtime so they don't get so burnt out on working six days a week.