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I liked the products, the people and the technology. EBSCO tends to hire mid- to senior- level folks who have performed their job for several years, OR they hire recent grads with H1B visas. These people work very hard to get the job done. I also liked the CEO. The man has vision and competitiveness, and he made money during the Great Recession. He also has a generous side, as you will see from the campus facilities at Ipswich - gratuitously beautiful.
I was not impressed by the management. The processes followed are very painful (the technology group keeps looking for a silver Agile bullet. The hoops to jump through!...) The process in some groups is more painful than in other groups. There are growing pains throughout the organization because the company is growing so fast. What is needed is to get back to basics - a committment to writing and maintaining designs and system architectures, a committment to designing lasting fixes rather than a hack. Also, EBSCO is not really committed to its people. You will be gone as soon as your current function is not valuable. In my years I actually heard multiple times, variations of this sentence: "Don't tell anyone else, but as of MM/YYYY, group ABC is going to be terminated."