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ETCC Jobs in Seattle, WA

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Show:  All Results Last 7 Days
12 days ago

Quality Assurance Clerk

Electronic Transaction Corporation Seattle, WA

The QA Clerk is responsible for assisting in the oversight of the CSCs efforts in managing overall expectations pertaining to quality standards… jobsradar.com

9 days ago

Customer Service Representative, Call Center

Electronic Transaction Corporation Seattle, WA

This position includes the following duties. Other duties may be assigned to meet business needs. Answers incoming calls and makes any necessary… jobsradar.com

ETCC Reviews

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Timothy O. Gallagher
12 Ratings
  • Helpful (3)

    Like Chickens With Their Heads Chopped Off

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ETCC full-time (More than a year)


    ETC offers comparatively easy call center/customer service work requiring little independent thought and (if you aren't in Management) the ability to leave your job at the office when you clock out for the day.


    If you ARE in Management, better gird your loins: it's a constant festival of cat-herding. Corporate Management seems primarily reactive rather than proactive, and the company goes to great lengths to sugar-coat their leadership shortcomings. They are also a very cheap company, preferring to rely on outdated systems and cobbled-together workflows which break down constantly, rather than investing in strategic initiatives to stop problems before they start. Management is rarely, if ever, responsive to employee feedback, and employees with any modicum of talent or ambition (including Managers!) have been known to jump ship as soon as a better opportunity presents itself.

    Advice to Management

    Pay your employees a living wage for the city they're in, so that you can retain a skilled workforce. Pay once to fix your network issues the RIGHT way, rather than paying client fines over and over again when it breaks down. Pay your employees their long-overdue COL adjustment. Invest in quality leadership training for all employees who hold management positions.

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