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I have been working at Epsilon full-time (More than 3 years)
Easy going atmosphere. Fast passed, not for the faint hearted. Great benefits and most employees are committed to exceeding customer expectations.
The bureaucracy of getting ports opened is the biggest challenge to getting projects completed
Advice to Management
I would recommend doing more of the projects holly in a Unix environment. Look at the cost benefits carefully. Open your minds to saving substantial monet and transition from Windows to Linux for employee laptops.