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I worked at Extra Space full-time (More than 5 years)
Let start off by saying that there are always growing pains while a company grows and Extra Space has always had the integrity to admit this - so in my book - they are awesome! They were always wonderful to work with - even when working through situations that were not all that wonderful. I always worked with a great team - no matter how district re-aligned.
There will ALWAYS be people that complain! If you think there is a perfect job in this world - shut up, stop wasting your time and ours and go find it! Many different things go into situations at work that end up how we wish they did not. I love self storage - how I can jump right in and make a difference daily. As a whole - after trying out other companies - Extra Space Storage - was the best of them all. The job can be stressful. That is just the nature of the beast.
Advice to Management
After having experienced other companies out there - keep on keeping on! Those who believe in the mission are with you. Don't let the negative din that is present in every company color how you treat your loyal work force on the front line. And how about, "Thank you". Thank you for not downsizing years ago when everyone fear for their jobs. Thanks for including all of us every step of the way through that difficult time and I cheer and do a happy dance with every acquisition and new goal visualized and brought to fruition! Not exactly advice to management - but sometimes we just need to turn off the negative and say thank you to an employer for THEIR job well done!